YVETTE AWITI OGWENO
About Candidate
Provide excellent customer services
Always strive towards best customer satisfaction
Greet customers and present menus
Make suggestions based on their preferences
Take and serve food/drinks orders
Up-sell when appropriate
Arrange table settings
Keep tables clean and tidy at all times
Check products for quality
Deliver checks and collect payments
Cooperate and communicate with all serving and kitchen staff
Adhere to all relevant health department rules/regulations and all customer service guidelin
Upload Seaman\'s book
Location
Education
The craft food and beverage Production, sales and service course is designed to provide the trainee with skills, knowledge and attitude required to perform as a cook and a waiter/ waitress. The course involves preparation, production and service of food and drink to people in all types of catering establishment.
The Kenya Certificate of Secondary Education (KCSE) examination is an examination that is offered after four year cycle in secondary education. The examination is normally offered in November/December each year.
Work & Experience
Provide excellent customer services Always strive towards best customer satisfaction Greet customers and present menus Make suggestions based on their preferences Take and serve food/drinks orders Up-sell when appropriate Arrange table settings Keep tables clean and tidy at all times Check products for quality Deliver checks and collect payments Cooperate and communicate with all serving and kitchen staff Adhere to all relevant health department rules/regulations and all customer service guidelines
Ensuring that the hotel is well-maintained by scheduling repairs and maintenance as needed Coordinating with other departments such as human resources or marketing to streamline operations Reviewing guest complaints, concerns, or issues in order to make decisions about how to best respond to them Managing the daily operations of the hotel including hiring, training, scheduling, and supervising staff members Ensuring that guests are satisfied with their experience at the hotel through regular contact with customers Overseeing the financial operations of the hotel such as revenue management and labor costs Assigning rooms to guests based on availability or preferences as indicated in reservations Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding hotel policies or services provided Ensuring that all guests are safe and secure while staying at the hotel • Coordinate with the front office manager. • Facilitate the provision of extra services to guests, such as baby sitters, hot-water bottles, and so on, on request. • Immediately report any safety or security hazard to the security department or to the management. • Check on scanty baggage.
Provide excellent customer services Always strive towards best customer satisfaction Greet customers and present menus Make suggestions based on their preferences Take and serve food/drinks orders Up-sell when appropriate Arrange table settings Keep tables clean and tidy at all times Check products for quality Deliver checks and collect payments Cooperate and communicate with all serving and kitchen staff Adhere to all relevant health department rules/regulations and all customer service guidelines
