kennyaks1

Seasoned hotelier with seafarer certification and over 10 years’ experience in hospitality industry. Skilled in concierge, housekeeping, porter, guests’ reservations, guest relations and front office operations. Expert in offering guest services in 5* and 4* hotels. Adept at managing costs without impacting quality of service and guest satisfaction. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Diligent and collaborative facilitator of comprehensive security system with expert skills in elementary first aid, personal survival techniques, fire prevention and firefighting, personal safety and social responsibility and security awareness.